护士在护患纠纷中的心理应激与对策

摘要

分析护士心理产生压力导致的不良情绪反应及采取的应变对策,要求护士要提高综合素质、思想品德素质和专业素质,对处理突发纠纷必须具备较强的应急能力,通过加强与患者及其家属的有效沟通,改善护患关系,减少护患纠纷的出现;通过认真学习提高自身业务水平,增加心理卫生知识,从而提高护士的心理应激能力,使护士保持良好的身心状态,使护理工作更加高效地进行。

关键词: 护患纠纷 护士 心理应激 对策

Abstract

Analysis of psychological stress of lead to nurse undesirable mood reaction and take the strain countermeasures, request the nurse improve overall quality, moral character quality and professional quality, to dealing with the unexpected disputes must have strong ability of emergency, by enhancing the patient and family and the effective communication, improve the relationship with, reduce the appearance of the dispute with; Through careful study to improve their business level, increase psychological health knowledge, so as to improve the ability of the nurse mental stress, make the nurse maintain good state of mind, to make nursing more effective.

Key words: Protect a dispute The nurse Psychological stress

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