销售助理英文工作总结

for the sales assitant work summary.

2011 Work Summary

It is over half and one year I have been worked for this company, from the beginning with little experience in job. To be honest, those people I meet in process give the most help to me being responsibility, hardworking and being open mind in study. They affect both my work and usual life time. Assistant is one attentive job, which I put into all my occupation and emotion. When generally receive successful, the first I care is about the progress. One problem has many differently solutions, there must be a shortcut I can take advantage of.

And at present, I would appreciate to report my job situation:

1. Orders handling. It is the most important part of my job. After receiving all the customers’ orders by email / faxing/ telephone, first make confirmation about the price, quality and delivering. Then seal up and fax back to customer if without any doubt. At the same time, I would email the FL & FR Production Flow Form to relative dept. for production, and enter the data into system. Tell customer the delivering time.

2. Cargo tracing. Note down every shipments of track number, through the internet/customer service call to keep track of each delivery. And make sure whether customer have received the goods or not by telephone. Have any other delay batch cargo, urge transport company to resolve the problem at soonest time. At the other side, contact customer with the result and explaining patiently.

3. Sample (project) request. Sign in the platform to finish the project, including customer information & requirement. Dispatch one sample list for each project, send together to client. After that, keep in touch with customer to get useful information about their tests, and feedback those to R&D department and sales. Provide more complete technology supporting to our customers.

4. Accident problems management. For the breakage damaged and other accidents, make clear the whole matter at first. Contact both side of customer and transport to resolve the problem. Tell customer to transfer the damaged cask back to factory, and patch one new cask to them. Make a agreement with transport company about compensate for damage. Record details after that, and report to QC dept, FL production dept, & leader.

5. Check the invoice & amounts each month. Accomplish invoice detail of each customer email to Beijing workmates, and check figures about amount money by each month. Find the lay payment, contact customer as soon as possible requiring pay the money in time. And ask finance dept. to make sure have received the amount after that.

6. Inform message and notice. For all the notice, transfer the information to every customer. Especially before long holidays (3-7days off), must remind clients to do preparation about materials by faxing/ telephone/email. Make sure each of them has got the information, and do preparations.

From above all, those are the main job in my daily time. Kindly please take note. Time waits nobody, what we can do is making better preparation before the challenge. Learn from the mistakes we made yesterday, leave the excess baggage. I do not want the best, but to be better! I believe It would be a new beginning in 2012. Thank you!

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